Support Specialist
About Slate
Slate is the workspace for modern product teams. We bring planning, documentation, and delivery into one calm place, with an intelligence layer called Atlas that understands the full state of your work and surfaces what matters before you ask. Teams use Slate to think, write, and ship together without the work scattering across a dozen tools.
About the Role
We're looking for a part-time Support Specialist to be one of the first people our customers hear from when they need help. This is a role for someone who genuinely enjoys solving problems for others and can do it with patience, clarity, and care. Support is often the most human part of a product, and you'd be the one making sure every team that reaches out comes away feeling looked after.
You'll work in an async, globally distributed team, partnering closely with engineering and product to turn what you hear from customers into a better product. We trust you to own your conversations and represent Slate well.
What you'll be responsible for
Be the first point of contact for customers, helping them resolve issues clearly and kindly across email and chat.
Get to the bottom of problems, whether that means answering a question, finding a workaround, or escalating something tricky.
Partner with engineering and product to surface recurring issues and feed real customer insight back into the product.
Help build and maintain support resources like help articles and FAQs, so answers are easy to find.
Keep an eye on response times and quality, making sure every conversation reflects the calm, considered feel of Slate.
Spot ways to make support better and suggest them, contributing your own view on what would help customers most.
You might be a good fit if you
Have some experience in customer support, success, or a similar customer facing role, ideally with a software product.
Communicate with warmth and clarity in writing, and you can explain a things simply.
Are genuinely patient and enjoy helping people work through a problem.
Are technically curious, comfortable learning a product deeply to support it well.
Use AI tools in your daily work to research, draft, and respond faster.
Are happy working async and independently in a distributed team, managing your own hours within a part-time schedule.
Care about doing the small things well, because in support the details are what our customers remember.
What we offer
Fully Remote: We hire globally and believe you can do your best work from anywhere. There are no Slate offices, but we provide a co-working allowance you can use wherever you are in the world.
Equity: Every team member receives equity in Slate. We want everyone to share in the upside of what we're building together.
Tech Allowance: A budget to set up your ideal work environment, whether that's a new laptop, a monitor, or whatever helps you do your best work.
Health Benefits: We cover 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family's health matter to us.
Annual Off-Sites: Once a year the whole company gathers in a new city for a week of connection, collaboration, and time together away from the screen.
Flexible Work: We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional Development: An annual education allowance to spend on learning, whether that's courses, books, or conferences that support your growth.
About the Team
Slate is remote first and built by a small team that cares deeply about craft. We move fast, we build in public, and we use what we ship every day.
40+ team members
20+ countries
A product used by fast moving teams around the world
We believe a globally distributed team is a strength, not a constraint. We keep the group small, the bar high, and the work calm.
Hiring process
We keep things simple, async friendly, and respectful of your time.
Apply: Our team reviews your application.
Intro Call: A short video chat to get to know each other.
Interviews: Up to four conversations with team leads, future teammates, someone cross functional from product or design, and someone from our founding team.
Decision: We may follow up with a final question, or go straight to an offer.
All communication is remote, and we aim to move quickly.
